Terms & Conditions

1. Introduction and Acceptance of Terms

Welcome to Calens Dental Clinic (‘we,‘ ‘us,‘ ‘our,‘ or ‘Calens Dental‘). These Terms and Conditions (‘Terms‘) govern your use of our services, facilities, and website. By scheduling an appointment, receiving treatment, or using our services, you (‘Patient,‘ ‘you,‘ or ‘your‘) agree to be bound by these Terms.

2. Scope of Services

Calens Dental provides comprehensive dental services including but not limited to:

General dentistry services
Specialized dental treatments
Preventive oral healthcare
Emergency dental care
Patient education and consultation services

3. Patient Responsibilities

3.1 Medical History and Information

Provide complete and accurate medical and dental history
Inform us of any changes to your health status, medications, or medical conditions
Disclose any allergies or adverse reactions to medications or materials

3.2 Appointment Compliance

Arrive punctually for scheduled appointments
Provide at least 24 hours‘ notice for appointment cancellations or rescheduling
Follow pre-appointment and post-treatment instructions as provided

3.3 Treatment Cooperation

Follow prescribed treatment plans and home care instructions
Attend all recommended follow-up appointments
Report any concerns or complications promptly

4. Payment Terms and Financial Policies

4.1 Payment Requirements

Payment is due at the time of service unless prior arrangements have been made
We accept cash, bank transfers, and major credit/debit cards
Insurance claims will be processed according to your coverage plan

4.2 Fees and Charges

Treatment fees are based on current fee schedules and may be subject to change
Estimates provided are approximations; final costs may vary based on actual treatment required
Additional charges may apply for emergency or after-hours services

4.3 Late Payments and Collections

Late payment charges may apply to overdue accounts
Unpaid accounts may be referred to collection agencies
Legal action may be pursued for significantly delinquent accounts

5. Appointment Policies

5.1 Scheduling

Appointments are scheduled based on availability
Emergency cases will be prioritized appropriately
We reserve the right to reschedule appointments when necessary

5.2 Cancellation Policy

24-hour advance notice required for cancellations
Same-day cancellations or no-shows may incur charges
Repeated missed appointments may result in dismissal from the practice

5.3 Late Arrivals

Patients arriving more than 15 minutes late may need to reschedule
Late arrivals may result in shortened appointment times
Full fees may still apply for shortened appointments

6. Treatment Consent and Risk Acknowledgment

6.1 Informed Consent

All treatments require informed consent before proceeding
Risks, benefits, and alternatives will be explained before treatment
No treatment guarantee can be made due to individual biological variations

6.2 Treatment Modifications

Treatment plans may require modification based on clinical findings
Additional procedures may be necessary during treatment
Cost adjustments may apply for treatment modifications

7. Professional Standards and Limitations

7.1 Standard of Care

All treatments are performed according to accepted professional standards
We maintain current licenses and certifications
Continuing education ensures up-to-date knowledge and techniques

7.2 Treatment Limitations

Some conditions may require referral to specialists
Complex cases may need multi-phase treatment approaches
Success rates vary based on individual circumstances

8. Medical Records and Documentation

8.1 Record Maintenance

Complete medical records are maintained for all patients
Records are kept confidential and secure
Access to records follows applicable privacy laws

8.2 Record Requests

Patients may request copies of their records
Processing fees may apply for record copying
Records transfer requires written authorization

9. Liability and Insurance

9.1 Professional Liability

We maintain appropriate professional liability insurance
Liability is limited to the scope of services provided
Third-party complications are not our responsibility

9.2 Patient Insurance

Insurance verification is the patient‘s responsibility
We will assist with insurance claim submissions
Patients remain responsible for uncovered expenses

10. Facility Policies

10.1 Behavior Standards

Professional, respectful behavior is required at all times
Disruptive or threatening behavior will not be tolerated
We reserve the right to dismiss patients who violate behavior standards

10.2 Safety Requirements

All safety protocols must be followed
Personal protective equipment will be provided when necessary
Emergency procedures will be followed as required

11. Technology and Communication

11.1 Digital Communications

Email and text communications may be used for appointment reminders
Digital communications are not guaranteed to be secure
Important information will be confirmed through multiple channels

11.2 Website and Online Services

Website terms apply to all online interactions
Online appointment scheduling is subject to confirmation
Technical issues may affect online services availability

12. Termination of Services

12.1 Patient-Initiated Termination

Patients may discontinue services at any time
Outstanding balances remain due upon termination
Records will be transferred upon written request

12.2 Practice-Initiated Termination

We reserve the right to terminate the doctor-patient relationship
Appropriate notice will be provided except in emergency situations
Emergency care will be provided during transition periods

13. Dispute Resolution

13.1 Complaint Process

Concerns should be addressed directly with our office first
Written complaints will receive formal responses
We strive to resolve all issues amicably

13.2 Legal Proceedings

Disputes will be governed by Nigerian law
Local courts will have jurisdiction over legal matters
Alternative dispute resolution may be utilized when appropriate

14. Amendments and Updates

These Terms may be updated periodically to reflect changes in our services, policies, or legal requirements. Patients will be notified of significant changes, and continued use of our services constitutes acceptance of updated Terms.